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FAQs

How do I place an order?

1) You can create an account on https://safety.offineeds.com/ by using your email address.

3) Add your selected products to the shopping cart and update the quantity you want to order.

4) Update your address and contact details, as we will need to deliver your consignment and update you on the order status of the consignment.

5) Initiate your payment through the payment gateway. Once the payment is confirmed, you will receive an order no. with the status of the order update against your account. If there are problems in making your online payments then call us on +91 8867257359 or write to us on [email protected] from your email address, and we will resolve the issue.

6) You can check your order status against your order ID for tracking till the consignment is delivered to you.

 

What modes of payment does the store support?

The website supports all major Credit cards and Debit cards including Net banking and major digital wallets. The website does not support Cash On Delivery (COD).

 

Is this website open to all general public?

Yes.

 

Are there any limits in purchase?

No. You can purchase any items listed on the website and up to any amount and quantity.

 

Can I get this delivered to any place wherever I want?

We deliver to all Tier I and Tier II cities across India

 

Is it compulsory to login as a User to make a purchase on the website?

No, you can guest checkout without creating account in website.

 

What is your return policy?

Check our Return Policy on the footer of the website.

 

I have a quality problem with the product I just received. What do I do?

Unhappy with a purchase? Go through our Returns Policy and see if you would want a replacement. If there are any clarifications, do get in touch with us.

 

Whom do I contact in case I need any support or more details?

Mail us on [email protected] and we will get back to you within 2 working days. You can also call us on+91 8867257359.

 

What is the time that you take for delivery?

It usually takes 7Days but still it's completely depends upon location.

 

How are my items packaged and made tamper proof?

All items are carefully packaged at our warehouses so as to avoid any form of damage.

 

My password is not working/how can I reset my password?

You can reset your password by clicking on the ‘Forgot your Password’ link in the sign-in page. You will receive a link to reset your password on your registered email address.

 

Custom or Complex orders

All custom orders are subject to Your Brand Guidelines. For special order enquiries, please contact the BrandStore team by: Phone 8867257359 or E-mail [email protected].

 

Return Policy & Order issues

Please go through return policy link

 

Shipping Cost info

Delivery Location

Shipping Charges

Any Location of INDIA

Rs. 100 (If Order Value Below Rs. 1000)

 

FREE Shipping (If Order Value Above Rs. 1000)

Shipping Charges for your each order can be checked at Cart Page Under Estimate Shipping and Tax

 

Shipping Delays

Every effort will be made to deliver your order in a timely manner, but any delivery date or lead-time specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Special express deliveries can usually be arranged but will be subject to additional postage charges which will be charged at current commercial rates. We however, cannot guarantee any delivery dates due to complications with shipping companies, weather, regulations, customs, duties and other situations that may hold up deliveries.